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How dei11 Handles Your Personal Information

When you open an account on dei11 and use wallets like DANA, OVO, or GoPay to fund it, certain personal data is collected and processed so everything works correctly.

Account data transparencyPayment data — DANA, OVO, GoPayYour access and correction rightsCookie and device data clarityContact path for data requests
dei11 How dei11 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

You can raise any data-related question — access requests, correction requests, or deletion requests — through our support channels. We aim to respond to privacy requests within the timeframe required by applicable law. Have your account details ready when you reach out so we can verify your identity before making any changes to your data.

Live Chat Start a live chat session from the dei11 site to submit a data access or correction request. Have your registered email or mobile number on hand for identity verification.
Email Support Send a written data request to our support email. Include your account username and the specific action you need — access, correction or deletion — and we will follow up.
Account Help Centre The Help Centre in your account settings covers common privacy questions. For wallet-linked data like DANA or OVO records, the Help Centre shows which steps require direct support contact.
HOW WE PROTECT YOU

Data Handling You Can Check and Verify

Every account-security measure we run is designed around the idea that your data belongs to you. SSL encryption covers all data in transit — that includes the moment you enter your mobile number at registration through to when a GoPay payment confirmation hits your account. Here is how each layer works in practice.

SSL Encryption in Transit All data moving between your device and our servers is encrypted with SSL. This applies to login sessions, OTP confirmations, and payment references from DANA, OVO, and GoPay.
Account Security and OTP Login changes and withdrawal confirmations trigger an OTP sent to your registered mobile number. This step prevents unauthorised account access even if your password is compromised.
Data Retention Policy We keep your data only as long as your account is active or as required by law. Once an account is closed and the retention period expires, personal records are deleted from active systems.
Your Correction and Access Rights You can request a copy of the data we hold on your account or ask us to correct inaccurate details. Requests are handled through live chat or email; identity verification is required before any change is made.

What You Actually Want to Know About Your Data

These are the questions we get most often about how your information is handled on dei11. Each answer is specific to how our account system and local payment integrations actually work.

We collect your name, email address, and mobile number at registration. If you link DANA, OVO, or GoPay, the wallet identifier and transaction references are also recorded to match payments to your account.

Payment data is shared only with the processor needed to complete your transaction — for example, the DANA or OVO network. We do not sell or share your financial data for marketing purposes.

Contact us via live chat or email with your registered account details. After we verify your identity, we will provide a summary of the personal data held on your account within the applicable legal timeframe.

Yes. Submit a deletion request through our support channels. Note that some data may be retained for the period required by law even after account closure, before full deletion from active systems.

Cookies keep your session active so you stay logged in between pages. Analytics cookies help us understand how the site is used. You can adjust or block cookies in your browser settings without losing your account access.

Yes. Whether you access dei11 from Makassar or anywhere else in Indonesia, the same data handling terms apply. Access and data processing are subject to local law and available only where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.