Reference

Terms That Govern Your dei11 Account

These terms set out the rules between you and dei11 when you open an account, make deposits through DANA, OVO, or GoPay, and use any part of the platform.

Account holder agreementDANA, OVO, GoPay deposit rulesEligibility by local lawAccount suspension conditionsDispute resolution path
dei11 Terms That Govern Your dei11 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific clause affects your account — your DANA deposit, a pending OVO withdrawal, or an access restriction — our support team can walk you through what applies to your situation. Reach us through the channels below.

Live Chat Open the chat widget inside your account. It connects you to a support agent who can clarify any clause in these terms or help with your wallet query.
Email Support Send a written request to our support address for formal terms queries, account disputes, or requests to close your account and withdraw your balance.
Help Centre The Help Centre holds answers to common account and terms questions — covering deposit rules for GoPay, withdrawal conditions, and account suspension criteria.
HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms are not just about payments — they also define how we handle your account data, what we store, and how you can ask us to change or remove it. Here is how each area works in practice.

Account Data Retention We keep your account records for as long as your account is active and for a period after closure, as required by our operational obligations. You can request a summary of what we hold.
Cookie and Session Handling We use session cookies to keep you logged in during your deposit or game session. No payment credentials from DANA, OVO, or GoPay are stored on our servers.
Account Security Steps Your account is protected by a password and, where available, an OTP sent to your registered number. You are responsible for keeping your login details private.
Requesting Account Changes To update your registered details, close your account, or query a transaction, contact support via live chat or email with your account ID and the specific change you need.

Your Questions About These Terms Answered

These are the questions we hear most from account holders when reading through the terms. Each answer reflects how the rules apply inside your dei11 account.

Yes. Every transaction you make through DANA, OVO, or GoPay inside your account is covered by these terms, alongside the wallet provider's own conditions for the transfer itself.

Updates take effect on posting. If you disagree, you can request a withdrawal of your balance and close your account before continuing use — your funds are not affected by the update itself.

We can suspend an account for activity that breaches these terms — including providing false details at registration, exploiting platform errors, or accessing the service from a restricted region.

Contact our support team by email with your account ID and a written data request. We will respond within a reasonable period and confirm what information we hold on your account.

The terms are the same document for all accounts. However, whether you can access the platform at all depends on local law in your region — eligibility is not uniform across all areas.

Raise your concern with our support team via live chat or email. If you cannot accept a clause, you have the right to stop using the account and withdraw any remaining balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.